Waitrose to roll out voice across ambient, chilled and frozen

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Waitrose plans to roll out voice picking across its ambient, chilled and frozen warehouses, and has selected VoiteQ to implement Vocollect to interface with the its new warehouse management system.

It will be using almost 1,000 Talkman A500 terminals and more than 3,000 ruggedised SR20 headsets to accommodate multiple shift patterns.

Waitrose already used a voice system from another supplier in its ambient distribution centre operations, but decided to move to VoiteQ to expand the use of voice across the business into ambient, chilled and frozen environments.

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The retailer currently has 279 branches and has ambitious expansion plans. Mark Roe, distribution systems development manager, said: “We’ve been impressed at how VoiteQ got to know the business and how they have come on board as a partner, providing choice and testing various scenarios in our DC operations.

“Their knowledge and close relationship with the WMS will provide us with a smooth and seamless roll-out across all of our distribution centres, starting with the Aylesford site where 176 units will be implemented.”

VoiteQ assisted Waitrose in trialling various hardware platforms to enable it to make an informed decision on the best devices, headsets and accessories for the business.

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