Price is right for DHL Express

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DHL Express has implemented Open Pricer’s software to support its price decision making worldwide.

It previously used a series of in-house developed tools for pricing decision support. Open Pricer provides an integrated system with reliable and consistent data, using an Oracle central database, to manage customer accounts, shipments, tariffs and costs for all countries in the DHL network.

Mark James, senior VP global pricing at DHL Express, said: “Open Pricer has been deployed to support the price decision making for all our global deals. We operate in over 220 countries so we had to be sure the application selected could support our complex business requirements, provide accurate recommendations and be scalable to handle very big data” said Mark James.

Open Pricer is used when sales managers negotiate customer contracts that require an exception to the applicable price policy in terms of level of discount or tariff structure. It enables pricing analysts to simulate the future income and profitability of the potential deal (based on the forecasted shipment profile, the recommended tariff and the network cost model) and to benchmark the tariff against other tariffs (current customer tariff, competitors’ tariffs and comparable customers’ tariffs).

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