Yodel appoints new chief executive

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Yodel has appointed Neil Lloyd as its new chief executive to replace Jonathan Smith who announced he was leaving the company in September.

Lloyd joins direct from his position as chief operating officer of the UK division of global facilities services business, ISS.

During his time at ISS, Lloyd led a team of 20,000 employees and had the responsibility of managing relationships with clients such as RBS, Morgan Stanley, PwC, Heinz and Tubelines.

He has also previously worked as chief executive at Netstore and NHS Professional, as well as held senior roles at Harvey Nichols and Ottakars Bookstores.

Lloyd will report directly to executive chairman Dick Stead, who joined the company in September last year.

Stead joined as Yodel’s previous chief executive, Jonathan Smith, announced his departure from the company.

Smith announced his decision to leave the firm in September but worked through the Christmas peak alongside Stead.

Commenting on Smith’s replacement, Dick Stead said: “I am delighted to welcome Neil to Yodel. His presence will strengthen our senior team as we look to build on the successes of Christmas and further develop our services in 2013.”

Neil Lloyd has expressed his goal to ensure that Yodel develops a reputation for first class customer service through cultural change and innovation.

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