JJB Sports has been making changes to its distribution centre operations to improve the level of service to its retail stores, it revealed in its annual results.
The retailer has seen its annual operating profit fall to £11.3m from £39m in 2006-7 and has announced plans to close 72 stores which, it says, “will not make any significant contribution to group profits in the near future”.
Logistics changes mean that “the frequency of deliveries to stores has been considerably improved and the distribution centre is now working a seven-day week and we have begun to pre-retail all products going to our best performing stores.”
It has also introduced a retail store staff incentivisation scheme and opened a training academy at Martland Park in Wigan
“We are focused on driving revenue through training and believe that this will improve customers’ experiences within our stores and further differentiate us from our competitors,” the group said.