DHL Express opens global head office

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DHL Express has opened a global head office in Bonn, Germany to house its international management team and help consolidate global operations.

The location of the new office, which is based near Deutsche Post’s headquarters, was chosen to help enhance the relationship between the express and logistics businesses.

The office will also incorporate DHL’s new Global Quality Control Centre, which has been adapted from a model already in place in the Asia Pacific region. It runs 24 hours a day and is designed to provide real time visibility and pro-active operational crisis management across the world.

DHL Express’s Global Crisis Command Centre will also operate from the site, allowing the company to respond more quickly to any service level disruption.

The building supports DHL’s environmental GoGreen programme and incorporates concrete heating and cooling in the floor and ceiling to help lower energy consumption, heat insulation to retain warmth, solar panels and energy metres to monitor how much electricity is being used.

* DHL Express Singapore has installed Quintiq’s Parcel and Express Planning Solution, in a bid to strengthen its pick up and delivery service across Asia Pacific.

Singapore is the first country in the region to utilise the software, which will initially be used for parcel pick up, but will begin to incorporate delivery functions over the next few months.

By implementing the planning solution DHL hopes to improve its courier dispatching processes and customer service quality, sustain efficient operations, lighten the workload for planners, improve productivity and help reduce its carbon footprint.

Oliver Facey, vice president operations programs Asia Pacific at DHL Express, said: “The kind of improvement that we have already seen in dispatching efficiency is a direct result of the increased visibility and automation provided by the Quintiq solution.”

Quinteq is currently developing solutions for DHL Express in Malaysia, with implementation expected to be completed during the second quarter of 2008.

Software for India, China, Hong Kong, Australia and other countries in the region are scheduled to go live during the remainder of 2008 and early 2009.

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