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Becoming head of the industry’s largest representative organisation is a significant challenge but Theo de Pencier has ambitious plans. He talks to Malory Davies.

Sales staff at SCC were sometimes hesitant to sell an item if the inventory listed only one or two items, as they didn’t want to let customers down if numbers proved to be slightly wrong. But a new system means that everyone is confident that if the syste

Voice picking is flavour of the month at the moment with new and innovative applications coming along thick and fast. But there are plenty of other ways a company can boost its picking performance, says Malory Davies.