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Consumers want more choices when it comes to shopping online, says UPS’ recently released study. “What will set apart one retailer from another is how well they meet the rapidly evolving needs of customers,” said Susan Engleson, comScore senior director

Two thirds of “faulty” returns are actually found to have “no fault found” or be “easily rectifiable”, according to the director of physical distribution and customer care at Philips, Jim Gallagher.

Hermes has awarded Michelin a three-year contract renewal, to supply its latest generation fuel saving tyres to Hermes’ trunking vehicles