Breakthrough performance visibility from a customer perspective

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Creating real time end to end visibility of service performance is a critical issue for many organisations. Diageo, the company behind some of the world’s leading drinks brands such at Guinness and Johnnie Walker, has been working hard on this and supply chain process improvement expert Elizabeta Griovska will look at the issues at the European Logistics and Supply Chain conference next month.

She will consider the importance of sharing one set of numbers and integrating each function across a common goal to create enhanced supply chain; and how critical aspects of big data (master data management), principles and behaviours, are translated into visibility at senior levels and across various stakeholder groups.

European Logistics & Supply Chain ConferenceThe European Logistics & Supply Chain Conference takes place on 7th and 8th October at
Park Plaza Amsterdam Airport in Amsterdam.

It brings together supply chain thought leaders together from across Europe to explore industry developments, share ideas and network with like-minded senior executives looking for practical solutions to their challenges.

Susanne Van Iersel, head of integrated business planning at The Kraft Heinz company, will examine the challenge of building a high performing team in a supply chain organisation at the conference. She will also assess the importance of various skills and competencies compared to the having the right operational profile to succeed within the supply chain.

Telenet’s head of supply chain, Kurt Schilders, will focus on how to develop a better end-to-end supply chain when he makes the opening address at the conference.

He will explain how Telenet integrated with a retail organisation and what types of benefits and challenges were faced.

Sky Deutschland’s vice president of supply chain operations, Christian Patz, will also be speaking at the conference. He will focus on Sky Deutschland’s internal turnaround programme, which has resulted in improvements in customer service, efficiency and productivity.


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