Saturday 16th Dec 2017 - Logistics Manager

John Lewis shortens returns policy

John Lewis is shortening its returns policy from 90 days to 35 days. The retailer highlighted rapidly changing product ranges as one reason behind the change.

A spokesperson said: “Our 35 day, no quibble, returns policy for unwanted items which we’re introducing next week will be one of the best returns policies of all UK retailers. Before we made the change, we asked our customers about our policy and found that over 85 per cent were unaware of our policy for unwanted items and over 90 per cent of customers who change their mind about a product bring it back within 35 days.

“Today, our product ranges, particularly clothing, change much more frequently than they used to and bringing items back once products are out of stock can lead to disappointment. In addition, customers can now return a John Lewis product much more easily at over 400 locations across the UK.”