Miele has partnered with FarEye to enhance last-mile delivery and installation services for its appliances across Europe and Australia.
With last mile accounting for more than half of total logistics costs globally — and big-and-bulky deliveries among the most complex segments — the partnership focuses on bringing intelligent orchestration to appliance delivery.
Miele will deploy FarEye’s platform to unify scheduling, routing and execution, introducing real-time visibility and automated decision-making across the delivery journey.
The collaboration aims to reduce failed delivery attempts, improve on-time performance and enhance productivity for two-person installation crews. Delivery teams will use FarEye’s mobile application to digitise proof-of-delivery and installation workflows, while automated pre-delivery checks will identify access constraints before dispatch.
Fernando Monge, leader logistics processes and external services at Miele, said: “That expectation extends beyond the point of sale to delivery, installation and ongoing care. Partnering with FarEye supports our ability to deliver this experience with the same precision, reliability and attention to detail that defines Miele.”
The rollout covers all orders generated in Europe and Australia, with both companies exploring further global deployment as part of a broader last-mile transformation strategy.
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