Four out five businesses are willing to pay more for better and value-added services as long as they provide a measurable return on their investment, according to a study by DHL Supply Chain.
The report, “The Logistics Transport Evolution: The Road ahead”, found that companies are increasingly viewing ground transport as being more than a tactical commodity, with 71 per cent now considering it to be a strategic component of their businesses.
And three quarters said investing time and resources in ground transport will directly help their company sales.
The growth of e-commerce and its implications on service was identified by 65 per cent of companies as having a significant impact on their supply chain in the next couple of years.
“We undertook this study to gain an insight into exactly what companies expect from their transport service providers, both today and tomorrow,” said Javier Bilbao, global transport lead and chief executive Latin America. “Our research has shown us that customers are increasingly looking for complete solutions with a global reach as they have the capability to solve a wide range of transport issues and requirements.”