Retailer ADM Londis and TDG have invested £583,000 (650,000 euros) in an Accord voice picking system from Business Computer Projects, at its 90,000 sq ft warehouse and distribution facility in Johnstown, Co Kildare, to help keep up with customer demand.
TDG staff follow directions using hands-free headsets, allowing them to concentrate on picking, which has helped to improve accuracy.
This has helped to improve order fulfilment and service levels. It also expects to see a reduction in warehouse running costs of around £269,000 (300,000 euros) per year, including savings in stock damages and stock losses, as well as lowering the amount of time required for order processing.
Claude Tonna Barthet, head of group logistics, IT and customer service at ADM Londis, said: “The implementation of the voice picking capabilities has had a radical impact on the everyday services completed by warehouse staff.
“Our objective was to deliver a vastly improved supply chain with world class process and I am delighted to say we have not disappointed. This implementation is the culmination of a six month project and is the keystone in the Group’s investment of over 2 million euros in the warehouse over the last two years.”