BSG Property Services has gone to mobile network provider Orange for a vehicle tracking system to improve the management of its mobile workforce and fleet.
The building and property maintenance specialist had reported that its previous vehicle tracking system didn’t deliver accurate vehicle location positioning information, and was therefore rarely used by staff.
As a result, it was struggling to provide real-time information of ongoing maintenance work (such as the whereabouts of its engineers) – a service demanded by customers.
The company opted for Orange Fleet Link; a vehicle tracking tool that Orange has developed with Aeromark.
The software includes vehicle tracking and key performance indicators reporting; an integrated web-based report scheduling system; vehicle telematics options offering activity reporting; trailer tracking battery upgrade options; integrated vehicle tracking and communications; job allocation and vehicle forms system; and vehicle speed and driver behaviour reporting.
BSG has rolled the tool out across its entire mobile fleet. It can now track the whereabouts of its mobile workforce and provide real-time updates to customers on the location and progress of its engineers.
The technology also enables it to give customers accurate estimated arrival times. The company says that this ability to track vehicles when they arrive at a customer site and how long they are there has become a “vital tool”, enabling it to prepare more accurate invoices.
The company has also reported a “marked improvement” in its drivers’ behaviour since installing the system. It has found that speeding has been reduced along with fuel consumption, which has helped it cut costs and carbon dioxide emissions.
BSG director Jeff Robins, says: “Orange Fleet Link is a key differentiator for BSG over our competitors. It gives us complete confidence in our business processes and ultimately helps us to maintain our competitive edge.”