BT finds big savings in service supply chain

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BT has cut the fleet used to supply 27,000 service engineers with parts by over 25 per cent and removed six sites from its depot network using a transport management system developed by Skillweb to  restructure its operational infrastructure over the past six months.

The system, known internally as BT TraX, provides visibility of the movement of goods through the supply chain and has processed more than 100 million collections and deliveries to date with more than one billion tracking events.

This historical data has enabled BT SCS to analyse the delivery needs of its internal customers such as BT Openreach and BT Payphones to identify potential operating efficiencies and streamline the supply chain infrastructure.

Skillweb has worked with BT Supply Chain Services since 2002 to develop the system. BT TraX uses Intermec mobile computers that are operated by more than 150 delivery drivers and around 80 depot teams to manage and track the goods as they move from the warehouse or collection point through the trunk network for onward delivery to each engineer. The system enables BT SCS to control the movement of more than 20,000 parts a day.

Julie Fisher, head of supply chain projects at BT, said: “Our business goal was to analyse the delivery needs of our customers, so we could adapt our supply chain to offer a more cost-effective and lower carbon footprint solution. BT TraX is vital to our ability to understand how our operation functions and Skillweb’s partnership approach ensures that they work as an integrated part of our team, providing valuable technical support and helping apply technology to benefit our business.”

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