Distributor cuts £75K a year with voice system

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Foodservice distributor Bako NW has saved some £75,000 per year, since investing in a voice-directed warehouse system from BCP.

The company, which supplies food products to bakery operations across north-west England, the Midlands and north Wales, decided to bring in voice to help it boost warehouse productivity to better deal with an expanding customer base.

BCP’s suite of Accord Voice warehouse modules has been interfaced to the company’s incumbent warehouse management system, and is now live across all warehouse activities.

Since rolling out the system picking accuracy has shot up to 99.95 per cent, and order fulfilment to 99.5 per cent, and has enabled the company to get rid of the previously labour-intensive system.

Improvements in picking productivity have saved around an hour per day across the whole picking shift and five-man days’ effort per week.

Benefits have also been realised in the goods-in area; with faster handling of deliveries and more accurate stock information on the warehouse system.

Sean Hobson, Bako NW logistics manager, says: “BCP’s Voice solution has delivered the improvements we anticipated – around £50,000 per year in labour savings and over £26,000 per year from improved picking accuracy.”

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