Hermes launches pin-protected home delivery

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Hermes has introduced a PIN-protected proof of delivery as part of an enhanced range of signature options available to retailers.

The retailer will generate a PIN and communicate it its customer at the time of purchase. The encrypted data will then be sent to Hermes’ mobile communications system and onto 7,500 couriers via handheld terminals, so the customer can securely validate receipt of the delivery.

Commercial director Jon Tobbell said: “Around 70 per cent of our deliveries already obtain a signature on delivery with the remainder left in an appropriate safe place. However, there is some demand for a 100 per cent signed for solution.”

Hermes is providing three levels of signature service available that are suitable for home delivery solutions requiring a 100 per cent signed for service. Retailers will also be able to select a household only or a household or neighbour service, ensuring that all parcels obtain a signature on delivery.

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