Video-based troubleshooter

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Knapp, has launched a video-based troubleshooting service for its customers.

The KiSoft Web Eye is available as an addition to any service contract and allows live, bi-directional video and voice transmission to identify and resolve service issues at the customer’s site.

Wearing the fully mobile kit, a client employee or a Knapp engineer can transmit live images and sound from the actual location of any problem to its customer service experts at the company’s headquarters in Graz, Austria.

Ebb Kretschmer, head of customer services, said:  “As well as being used for real-time scenarios, the equipment can also be used for long-term monitoring. With the record function, users can perform time-delayed analyses that help to pinpoint trouble spots.”

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