DHL launches motor industry recalls service

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DHL has launched a logistics service for automotive recalls, which it says offers a dedicated expert pool, specialist recall IT tools, and a flexible network of service providers.

Fathi Tlatli, president global sector automotive, DHL Customer Solutions & Innovation, said: “The developments of sourcing and manufacturing in the automotive industry, as well as the strengthening of regulations, have raised the likelihood of product recalls. With our new recall solution, we can provide the best possible support for our industry partners to be prepared for and handle these critical, complex and time sensitive logistics procedures.”

DHL can manage the exchange of the replacement parts, their transport and warehousing. It will also supervise third party providers such as external carriers and recyclers

In addition, customised information platforms such as a registration web site – being fully integrated in the car manufacturer’s web site – and flexible call centre capacity can be deployed at short notice to manage the information flow between customers and car dealers effectively.

It also offers an automated data exchange with the customer’s IT system for integration into the existing supply chain.


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