Co-operative rolls out workforce management system

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The Co-operative has rolled out the final phase of a new workforce management system at its 2,800 UK food stores.

Mark Hale, CIO and supply chain director, said: “We needed a system that could process a huge amount of information, both accurately and efficiently, while also improving the store system by providing a scientific method of creating weekly staffing schedules.

“The workforce management system is helping all our stores run more efficiently and is also providing cost savings and freeing up management time enabling our colleagues to concentrate on our customers’ needs.”

The Kronos system, has now been introduced across its entire food store estate to plan what staff are needed, and when, to meet specific peaks and troughs in trading.

It aims to get the right number of staff, with the right set of skills at the right place and time to ensure maximum service levels for customers.

This complements the Kronos system’s time and attendance tool, which records the working hours of food store and logistics staff using biometric data collected at terminals, and also keycodes and card keys, which has been installed over the last two years.

This information feeds directly into the payroll system to accurately record working hours and ensure the correct payment of salaries of all staff at Food stores and distribution centres.

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