DHL launches online returns service

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DHL Global Mail has launched a cross-border returns service for online retailers called DHL Easy Return.

Consumers buying from online retailers offering DHL Easy Return can send off their return parcels in one of more than 80,000 local drop-off points in 19 European countries that are operated mainly by the respective domestic post.

By the end of 2012, consumers in all 27 EU countries will be able to return their products via DHL Easy Return – further countries outside of the EU will be added soon.

DHL has developed software that creates return labels via a web portal and provides track and trace functionality.

“Although the international B2C parcel market is growing rapidly, there are still some major obstacles to overcome for online retailers who offer cross border shipping. With DHL Easy Return, we simplify the return process, lower costs for the retailer and make it more convenient for the consumers to return parcels”, said Thomas Kipp, CEO DHL Global Mail.

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