Car maker Renault SA has chosen GT Nexus to provide it with a cloud supply chain platform to support its international growth.
The move follows a pilot covering the spare parts export supply chain from France to markets such as Brazil, Saudi Arabia, and South Africa.
Renault will now roll out the “Easy Tracker” project, enabled by GT Nexus, to all export markets around the world.
“The emerging markets are very competitive and Renault wants to guarantee spare parts and accessories availability at the best-in-class level, while reducing safety stocks, inventory, and expediting costs,” said Francesca Gamboni, after sales logistics vice president at Renault Group.
“GT Nexus is the technology foundation that is helping us achieve our objectives. The ability to have real-time tracking of customer orders and shipments across our value chain is a key enabler.”
Renault’s after sales organisation is focusing on the high value spare parts and accessory business as part of the company’s “2016 – Drive the Change” corporate initiative.
Renault’s spare parts supply chain is highly complex, covering 110 export destinations and 7,000 dealers across Latin America, Africa, the Middle East, Central Europe, and Asia. Renault uses a large range of road, air, ocean and express parcel carriers to ship goods to remote markets. Product diversity is high with over 200,000 SKUs sourced from 1,700 suppliers.
“Customer service is vital in competitive export markets. When cars are off the road because of missing parts, our dealers will do whatever it takes to get what they need for their customers,” said Gamboni.
”The lack of visibility into orders and inventory in transit can add costs and create unnecessary customer service disruptions across our distribution networks. By providing accurate ETA status in the cloud through GT Nexus, our importers and affiliates now have access to the information they need to operate smoothly. ”
GT Nexus uses a “single version of truth” information model which enables Renault to monitor real time its On-Time and In-Full (OTIF) delivery ratio, from the time products are ordered until they’re delivered overseas at the dealership.