Special breed of service swings deal for Lakeland

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Family-owned kitchenware firm Lakeland was established in the UK in the 1960s, and now has 64 stores nationwide as well as online international sales channels and many stores in the Middle East.

The firm’s distribution centre in Kendal, Cumbria processes online and catalogue driven orders as well as replenishing stock for Lakeland’s high street retail outlets.

A Jungheinrich service engineer is permanently on site at Lakeland’s distribution centre to ensure that truck downtime is minimised.

The retailer uses a fleet of some 60 forklift trucks within the Kendal site – almost all supplied by Jungheinrich UK. And at peak periods it also takes trucks from Jungheinrich’s short term rental fleet.

“We have a young fleet and, if anything does go wrong, our 500 nationwide service engineers are there to ensure that downtime is minimal,” says Neil Warren, Jungheinrich’s used equipment and short term rental director.

Lakeland sources products from around the world and incoming trailer loads of goods are unloaded using electric-powered Jungheinrich counterbalanced trucks.

Jungheinrich reach trucks are employed to deliver full pallet loads into the bulk store and to drop pallets to the ground and first tier level for order picking as required.

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