Service and support crucial in Heathrow lease deal

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UCH Logistics has awarded a long term hire contract to Baoli dealer Neckar Forklifts to supply 18 counterbalanced forklifts to their two warehouse yards close to London Heathrow Airport, based on its services and support offerings.

“When we looked for a new truck supplier, we were interested in reliable products as well as fast and professional response in case of failure,” said Tim Begent, business development manager of UCH Logistics.

“Finally we decided for Baoli forklifts and services by Neckar Forklifts, because of their 24 hours, 7 days a week service coverage provided by experienced engineers.”

The firm services the airfreight industry offering next day and same day deliveries to their customers. Therefore the two locations close to Heathrow Airport are under 24 hour operation and reliable forklifts are critical for the business. Because of increasing down time, which had more and more negative impact on their operation, UCH Logistics decided to replace all their previous trucks with Baoli, also known as Jiangsu.

The contract includes 15 new Baoli gas and diesel trucks from 2.5 to 7 tonnes and three refurbished trucks, which replace the complete forklift fleet, as well as services and support.

Begent said: “We will also benefit from the fact that Neckar is based very close to our warehouses at Heathrow Airport. Their engineers have direct access to the spare parts centre of the UK Baoli distributor Maxim (GB), which is located just 15 miles from the airport. So in case a truck fails, we are convinced they will be able to get it up and running very quickly.”

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