CityLink is investing £5 million in its IT infrastructure, following its acquisition by Better Capital earlier this year.
Key aims of the project are to provide greater IT system reliability and availability, improved disaster recovery capabilities.
It has signed deals with Virgin Media Business for telephony services, SunGard Availability Services for cloud & managed IT services, and BT for networking services.
City Link IT director James Coxon said: “This is not just an IT project, it’s about improving the speed and reliability of the services we provide to our customers day in, day out.”
Work has started to migrate the systems although there will be no significant transitional work undertaken during the Christmas peak.