Argos has selected Paragon’s home delivery software as part of a company-wide project to offer “More Choice Available Faster”.
It wanted a vehicle routing and scheduling solution that linked seamlessly with its existing multi-channel order processing systems to offer customers cost effective home delivery or customer collection time slots at the point of order.
Argos serves around 120 million customers a year through its network of 734 stores, and handled more than 738 million website and app visits in the last financial year.
. “We looked at all the available home delivery solutions, and found that Paragon HDS was the most advanced and robust solution on the market,” said Brian McCarthy, home delivery director at Argos.
The Paragon software continually re-optimises the transport schedules as new orders are added. It takes into account delivery areas, available resources and existing deliveries already confirmed. It then analyses and evaluates possible delivery times for new orders within the customer’s requested time frame.