Palletways has set out plans to dominate the pallet network sector for years to come in its Vision 20:20 strategy.
It sets out a programme to optimise territory boundaries served by members to bring about significant operational efficiencies and cost savings from improved delivery drop density and better trunk balances.
It will also launch a digital information hub to provide real-time operational and customer data including live vehicle status information, which enables checks to be made on the location and delivery of consignments. It will also provide delivery profiling, using a heat map to show where deliveries are currently been made and opportunities for customers to serve new markets nearby.
Palletways is also rolling out an online trading operation to enable customers can book online – it is expects to go live early next year.
The launch of a web-based customer satisfaction research tool, which can be used by all members to gain invaluable feedback from customers so that they can fully understand their needs and respond accordingly with new service developments and improvements.
Managing director Luis Zubialde said: Our Vision 20:20 strategy is our blueprint for the future and sends out a clear statement that we are determined to take the pallet network sector to a whole new level for the benefit of our members and customers. In doing so, we aim to maintain our commercial success and market leadership.