Premier Decorations, supplier of Christmas decorations and seasonal products, is deploying Vocollect’s Talkman T2 voice terminals and VoiteQ’s Voiceman middleware system within its warehouse in Wrexham. Working closely with Christian Salvesen, which designed the state-of-the-art warehouse, VoiteQ tailored a voice-directed picking and replenishment solution to match Premier’s requirements.
Supplying customers ranging from major high street stores to independent retailers, Premier Decorations understands the need for efficiency, particularly in the run up to Christmas where timeframes are tight and throughput increases by an additional 500,000 cases. With this in mind, it chose the VoiceMan solution using Vocollect’s Talkman systems to take advantage of the tried and tested interface into Salvesen’s host system. Also, the system will react to a rapid increase in business, without impacting on service to its customers.
The voice-directed system was chosen to improve the picking and replenishment processes, previously based on paper, and allows order pickers to receive picking instructions via their headsets. The ‘Hands-free, Eyes-free’T solution eliminates the need for warehouse staff to ‘return to base’ to collect new lists, and since implementation, Premier has seen conclusive gains in accuracy and productivity.
“Timing is crucial around any seasonal occasion,” comments Ron Athwal, logistics operations manager at Premier Decorations. “We’re committed to providing an excellent service to our customers and with added volumes, our reputation hinges on our ability to perform efficiently. By implementing VoiteQ and Vocollect voice systems, we can increase productivity by reducing stock-outs, and the access to real-time information makes a huge