Flexibility keeps the wine flowing

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Online wine retailer Virgin Wines, part of Richard Branson’s Virgin empire, has contracted Amtrak ExpressParcels to deliver thousands of boxes of wine to homes across the country via a convenient home delivery service, which includes Saturday deliveries, as part of a £1M-plus deal.

Virgin Wines see outstanding service as a vital aspect of its business, and high levels have to be attained right through to the point of delivery.

Amtrak was first employed by Virgin Wines late in 2002 and the new contract doubles its business with Virgin Wines, which also incorporates the Telegraph Wine Service.

Headquartered in central London, the company runs a large Wine Advice Centre in Norwich. Virgin Wines customers can order online or by telephone and Virgin’s wine experts provide advice from the Norwich call centre.

“We have been delighted with the service provided by Amtrak. Delivery performance has been excellent but key to Virgin Wines has been their flexibility. Amtrak has been prepared to consider working in different ways to help us improve our services and reduce our costs,” comments Ben Pearson, chief operating officer of Virgin Wines.

Amtrak provides Virgin Wines with an unattended delivery service which allows goods to be left in a safe place. It also offers Saturday deliveries, adding to the convenience of the Virgin Wines service.

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