Can you see the returns utopia?

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Can you imagine a utopia when returns are not just a black hole for inventory and resources, but a bona fide revenue stream, adding value for customers and even cost reductions? Ian Towell, head of general merchandise returns at Tesco can…

He will be speaking at the Omni-Channel Conference in September, presenting a refreshing view of the returns channel, and how to get to that utopia. 

He will consider what the priorities should be in dealing with returns: a better customer experience or cost reduction –  or is it possible to achieve both?

And he will look at the complexities of operating across multiple channels and customer touch points and how these present specific reverse logistics challenges.

The Omni-Channel Conference takes place at the NEC Hilton Birmingham Metropole on Wednesday 17th September and Thursday 18th September.

Tesco, John Lewis, Boots, Halfords, Shop Direct, and Maplin will all be contributing to the event.

The first day of the conference will have a focus on strategy, infrastructure, and forecasting issues, while the second day will look at returns and reverse logistics, as well as deliveries and the final mile.

The rise of omni-channel retailing has meant an ever broadening range of challenges for those of us dealing with the logistics. But there’s real hope that with the right treatment, the challenges can be converted to opportunities, and I for one will be interested to find out how.

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