Author: Alexandra Leonards

How do you get the most from your distribution centre? Automated processes can reap rewards for those prepared to invest both the cash and, perhaps more importantly, the time required to fully understand the dynamics of the business. Latest research indic

Having the right service parts available when customers need them is now critical in maintaining brand image, loyalty and service level agreements. Jasper van der Wulp argues that global operations and just-in-time manufacturing trends are putting an em

Once goods leave the warehouse they can enter an information void, where suppliers and customers are left guessing on the status of their deliveries. How do you maintain real-time visibility of goods on the move and how do you use that information to make

Winning the hearts and minds of customers should be central to any retailer’s forward strategy, say Daniel Bagge and Keith Burgess. Research indicates that 79 per cent of customers will actively commit to a deeper relationship after a satisfying experienc

Are you geared up to take a slice of the €15.6 billion, 2007 online Christmas cake? With the ghost of Christmas past still stalking retailer’s financial results, its time leading players looked seriously at adopting an Integrated Multi Channel Retail stra

The UK market for contract logistics is the most developed, the German market the largest – with a lower outsourcing rate – and the French market the most difficult. How are logistics service providers adapting their strategies to cope with a varied and c

Early in 2006, Alstom successfully completed a €149 million contract to supply new carriages and trains for the London Underground Jubilee Line. By outsourcing the supply chain management for the manufacture of new carriages and trains it set new delivery

In November 2005, the International Telecommunications Union, published its futuristic report on ‘The Internet of Things’ declaring that ‘anytime, any place connectivity for anyone’ would be extended to connect ‘anything’. It’s a vision which new RFID tec

Many businesses preparing for the implementation of WEEE have overlooked the important role – and potentially significant cost – logistics could play in bringing the new legislation into force, explains Paul James