Harvey Nichols has upgraded its omni-channel supply chain system to the latest version of Retail Assist’s Merret.
The upgrade involved moving Merret onto a cloud based infrastructure, which facilitated a higher availability of the solution, making the supply chain structure much more resilient. It also enables the retailer to retail in real-time, as they experience consumer demand around the clock.
Fatima Zada, director of technology and innovation at Harvey Nichols, said: “The Merret upgrade provides much more in terms of scalability, as our international growth trajectory and e-commerce offer goes from strength to strength. Retail Assist facilitated our journey into omni-channel over ten years ago, and the recent project has created a solid foundation for our growth vision going forward.”
Harvey Nichols has also invested in smart tablet technology with Retail Assist’s in-store inventory solution, Merret Tablet Inventory. Facilitating a more transparent and comprehensive stock view, and therefore enabling order fulfilment in-store via the most efficient and cost effective channel, the solution maximises the sell-through of full price stock.