Winning the hearts and minds of customers should be central to any retailer’s forward strategy, say Daniel Bagge and Keith Burgess. Research indicates that 79 per cent of customers will actively commit to a deeper relationship after a satisfying experienc
Browsing: Logistics & Supply Chain
The last 50 metres between the stockroom and a retailer’s shelf remains one of the supply chain’s biggest challenges and contributes to problems of ‘high cost’ and ‘low availability’. Initiatives from the IGD and ECR have resulted in workable standards, b
Demand levels from occupiers, propped up by consumer spending, has boosted developer’s confidence in investing in more speculative schemes across the continenet. Research from Atisreal in France points to Bordeaux as an area to watch, while King Sturge hi
Many ambitious, medium-sized companies – especially in distribution, manufacturing and retail – with designs on stepping up a weight are challenged on how best to go about it. Managers must ensure that processes and systems are aligned to deliver efficien
Significant challenges face the future of supply chains – as the sourcing of goods from low-cost economies increase logistics costs as a proportion of the cost of goods sold and as ‘green’ retailers move to develop wholly sustainable supply chains. Solu
Many businesses preparing for the implementation of WEEE have overlooked the important role – and potentially significant cost – logistics could play in bringing the new legislation into force, explains Paul James
Early in 2006, Alstom successfully completed a €149 million contract to supply new carriages and trains for the London Underground Jubilee Line. By outsourcing the supply chain management for the manufacture of new carriages and trains it set new delivery
Supply chains are becoming more extended and complex as retailers move to sourcing goods on a global basis. Motivated by lower manufacturing costs, retailers and distributors are now confronted by greater complexity in managing the flow of goods to market
Retailers are shifting their focus away from out of town supercentres to more local stores in the middle of towns and shopping centres. And indications are that we may well be at the beginning of a ‘Convenience shopping’ revolution. But what are the imp
In November 2005, the International Telecommunications Union, published its futuristic report on ‘The Internet of Things’ declaring that ‘anytime, any place connectivity for anyone’ would be extended to connect ‘anything’. It’s a vision which new RFID tec
