Marks & Spencer has chosen Zetes to help with visibility and fulfilment across its fresh food supply chain.
The retailer will use Zetes’ platform to foresee any possible disruptions to availability, via real time alerts.
“It is crucial for us to have complete visibility of our supply chain and be immediately alerted when unexpected events occur,” said Syd Reid, supply chain director, M&S. “That way, we can be agile and react at pace to ensure that our customers can get their favourite M&S food products when they want them, no matter what.”
Alain Wirtz, chief executive of Zetes, said: “Customer expectation for an efficient and fast omni-channel retail experience continues to grow and as such, the need for accurate, real-time visibility and proactive monitoring within the supply chain heightens. We are delighted that M&S has chosen Zetes to help it continue to deliver the level of service that its customers value.”