Palletforce has rolled-out an artificial intelligence (AI) technology – Alliance Sense – that predicts if any consignments are at risk of service problems.
The network – a division of EV Cargo – collects more than 100,000 tracking events each day, with every consignment made up of over 50 individual pieces of data. Previously, this information was left untouched once delivery was complete, but Palletforce is now using the data in Alliance Sense.
The collected data is converted into a red, amber and green indicator within the Alliance system – allowing Palletforce members to quickly identify consignments which may require attention.
Palletforce chief executive Michael Conroy said: “Technology is increasingly becoming the critical factor driving service and quality in our sector. That’s why Palletforce continues to invest and innovate in technology and Alliance Sense moves us well clear of the competition.”
Alliance Sense is the latest in a line of technology investments by the network this year, following a £2 million upgrade of ePOD2 devices last month and the introduction of imaging technology which weighs, scans and takes an image of every pallet that moves through its 620,000 sq ft hub at Burton on Trent .
Dean Hughes, IT director at Palletforce (pictured), said: “The launch of Alliance Sense is another milestone for Palletforce as we become the first express network to use artificial intelligence and historical data to predict delivery performance.”
By Michelle Mooney