John Lewis has implemented Paragon’s Live Management software enabling it to share real-time delivery information across its store network.
The Paragon Live Management module will allow the John Lewis central transport office to share up-to-date arrival times with all 51 stores nationwide. Store managers will have visibility of the exact arrival time of each delivery vehicle, ensuring the relevant stock management partners are available, increasing vehicle turnaround speed and reducing internal calls to the transport office service desk.
Ben Farrell, head of central operations and transport, said: “Successful supply chain management in a digital world is all about visibility. By adding Paragon Live Management to our existing Paragon solution we can quickly share vital information across the Partnership. This helps us to make better use of John Lewis partners in each shop and provide a better experience for our customers.”