James and James has added a return merchandise authorisation (RMA) facility to its ViewPort fulfilment software.
The cloud-based solution allows customers to visit the ViewPort page and raise a returns request. Postage options are offered including pre-paid label printing complete with RMA number, labels only, or the customer can purchase postage credits from James and James.
At the same time as the return request is made, the retailer will be alerted, as the request appears in the fulfilment system as a real time notification. The seller can authorise the return, and will know what goods are returning, the reason, and what action the customer has requested – all without system delay.