End-to-end logistics provider SEKO Logistics is collaborating with PayPal-owned Happy Returns to allow its clients to offer customers in the US the option of returning products at one of the latter’s ‘Return Bars’.
Happy Returns operates a network of over 5,000 Return Bars across the country, where customers of CEVA clients will now be able to return goods in a box-free and label-free way.
Rather than using cardboard boxes, Happy Returns uses reusable totes, which it claims can reduce greenhouse gas (GHG) emissions by nearly 55,000kg for every million returns.
The company also claims that this system can save merchants up to 40% compared to more traditional mail returns.
Returns are shipped to a regional Return Hub, then sorted and boxed in bulk to be returned to a SEKO hub.
SEKO believes that shoppers using the Return Bars will be ‘delighted’ by the opportunity to have refunds and exchanges approved on the spot, while customer service representatives could benefit from having time previously spent dealing with returns freed up to handle other matters.
Richard MacLaren, SEKO’s Senior Vice President of Global E-commerce, said: “We are thrilled to partner with Happy Returns and bring box-free, printer-free returns to more consumers.”
He added: “With more than 75% of Americans living within 10 miles of a Return Bar, this service will make e-commerce even more convenient and help our clients streamline their return and exchange processes while also helping the environment.”