Whistl acquires Clientbase Fulfilment and Contact Centre

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Whistl has acquired Clientbase Fulfilment and Contact Centre for an undisclosed amount.

The 250 employees at Clientbase will continue to be located at its two sites in Devon and will continue to trade under the Clientbase brand.

Clientbase was founded by Managing Director David Fanous; Sales & Marketing Director Rob Smeddle, and Financial Director Angus Dick. Fanous will remain with the company, Smeddle becomes a consultant and Dick will retire.

Through the acquisition, Whistl now has eight fulfilment warehouses across the UK and more than 500 seat contact centre capability.

Nick Wells, Chief Executive at Whistl, said: “We look forward to welcoming the Clientbase team into the Whistl family.  They share our entrepreneurial approach and commitment to best in class service. Combining their expertise alongside our current and growing capabilities enable us to provide the scale and resource required to meet the ever expanding demand for online shopping.”

Founded in 1999, Clientbase offers a full fulfilment service for home shopping companies, including pick & pack, 140 seat contact centre capability, warehousing, returns handling and delivery.

Its clients include Cisco, Scotts of Stow and Sophie Conran.

David Fanous, Managing Director, Clientbase added: “Through joining forces with Whistl we will strengthen their already well-established fulfilment arm and in turn, we will now be part of the UK’s leading delivery management company, and be able to draw upon their expertise and infrastructure.”

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