Wincanton has announced that a new contract has been signed, extending its partnership with tea and coffee retailer Whittard of Chelsea.
The two companies began working together in 2012, and this renewed contract will see Wincanton continue to manage both business-to-consumer (B2C) and business-to-business (B2B) fulfilment operations for the retailer from its e-fulfilment centre, DC7, in Northampton.
For Whittard’s B2C operations, Wincanton will continue to ‘handle online order fulfilment for customers across the UK and international markets, managing everything from storage and pick-and-pack to multi-carrier delivery services’.
And for its B2B operations, Wincanton will continue to ‘oversee stock distribution to Whittard’s UK stores and, e-commerce fulfilment and international wholesale partners – ensuring shelves are restocked efficiently and reliably throughout the year’.
Additionally, the contract also includes a range of specialist services, including managing the certification requirements for international shipping and personalisation – such as bespoke blending of products, gift wrapping and personalised gift messages.
By renewing this contract, Whittard hopes that Wincanton can help to support the retailer’s ongoing UK and international growth across both e-commerce and physical retail.
Tom Baker, Whittard’s CFO, said: “As Whittard continues its strong growth in the UK and globally, it is key to have reliable logistics partners that can scale with us, and we are pleased to continue our partnership with Wincanton.”
Wincanton asserts that the partnership has delivered ‘strong operational performance across its duration’, culminating in 99.99% picking accuracy and 99.5% accuracy for outbound e-commerce orders this year.
Carl Moore, Managing director of e-fulfilment at Wincanton, added: “Whittard is a truly iconic British brand and we’re proud to continue supporting their growth in the UK and beyond.
“This contract renewal reflects the strength of our partnership and our shared commitment to innovation and an exceptional customer experience.
“As Whittard looks to expand its retail footprint, our logistics expertise and scalable fulfilment solutions will continue to play a vital role in enabling their success.”
