M&S signs deal with SAP and IBM

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Marks & Spencer has signed an agreement with SAP and IBM to implement a suite of SAP Retail applications.

The programme is designed to improve stock visibility and management of information, while increasing process efficiency to help enhance customer experience and drive greater control over net margin.

Through it M&S hopes to create accurate business data and robust core processes to enable business improvement initiatives in cost and operating efficiencies.

IBM will provide end-to-end programme management, including change management and business process consulting services, while SAP will supply its Industry Solution for Retail suite of business applications designed specifically for large retailers.

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