Oxford University Press has cut its order fulfilment costs by 27 per cent after installing RedPrairie’s Workforce Management Solution at its 240,000 sq ft UK warehouse.
The publishing house saw a 19 per cent increase in order throughput in the first week of implementing the system, and after a year saw the cost of fulfilling an order fall by 27 per cent.
OUP has also shaved £100,000 off its annual budget for warehouse staff as it can now handle orders during peak periods using less resource.
Elwyn Roberts, OUP infrastructure manager, said: “The key to successfully implementing the system was to fully involve staff in the project. We gave them ownership of their productivity and the chance to contribute ideas so that all the changes made were their own. This proved to be a catalyst to re-energise the team and showed them a wealth of new opportunities. Given the choice, no one would go back to the old way of working.”