Hendersons extends voice with Zetes

LinkedIn +

Hendersons Wholsesale has integrated Zetes’ voice picking at its fresh foods distribution centre.

The move follows a successful implementation at its ambient warehouse which began in 2006, and has resulted in the number of errors occurring dropping to one in 10,000 cases, compared to ten times this figure in the past.

The company now plans to migrate to voice picking at its remaining warehouse.

Pat McGarry, logistics director at Hendersons, said: “Voice picking has enabled Hendersons to transform its customer service levels, which was the company’s biggest priority and goal from this integration project with Zetes.

“The solution has delivered solid improvements both in terms of the overall quality of the products sold through Spar stores, the accuracy of stock delivered and the delivery service provided to retailers, and in addition, helped improve profitability by enabling greater operational efficiencies such as lower training costs and staff churn rates.”

Additionally, Zetes has integrated an electronic proof of delivery (ePOD) service onto Hendersons’ WMS system at the company’s ambient warehouse, helping it to achieve a 50 per cent reduction in shrinkage as a result of better asset and stock traceability.

This has equated to a £125,000 saving from better stock management and an additional £50,000 saving from better asset tracking of roller cages.

Share this story: