Courier company Hermes is adopting a new mobile communications system to track and trace parcels. It will equip 7,500 couriers across its UK network with mobile handheld terminals to capture last mile home delivery data to enhance customer service and drive efficiencies across the business.
With consumers increasingly expecting higher levels of traceability at each stage of the delivery process, the advanced mobile capability will enable Hermes to meet the demand from retailers for real time end to end tracking of parcels. In addition, the technology investment will also support the recently launched myHermes consumer-to-consumer home delivery solution, communicating key information to customers such as delivery status and collections via the service’s web portal.
Hermes has selected Barcode Warehouse and Blackbay to develop, implement and support the mobile solution, use the Intermec CN3 mobile technology. The software application will provide a range of advanced functionality including intelligent routing of deliveries and collections, barcode scanning, electronic signature capture and proof of delivery.
“This project is a key element of Hermes’ strategic plan that will significantly increase the level of service and choice we deliver to our customers,” said Carole Woodhead, CEO of Hermes in the UK. “It ensures we possess a full track and trace facility and creates invaluable management information and exception reporting. This in turn will enable us to deliver even higher levels of service and better serve the delivery needs of high street, catalogue and internet retailers.”