L’Oréal, has completed a series of enhancements to its existing voice system based on Zetes’ 3iV Crystal.
Voice is now combined with barcoding and weighing to check the orders. This has been integrated with SAP, which steers the management of the L’Oréal warehouse.
Wendy Doucet, Preparation/dispatch manager at L’Oréal said: “To improve our performance and facilitate the work of our employees, we had decided in 2006, to implement a solution based on voice technology that can also be combined with other data entry and audit systems.” Zetes was chosen due to its experience in this field and its expertise in the SAP environment.
“The results were visible as soon as the solution was up and running. We recorded a sharp reduction in the number of errors in the preparation of orders and thus improved the satisfaction of our customers.”