Daikin UK has signed a further three-year UK warehousing and distribution deal with Norbert Dentressangle.
The company has also entered into a new contract with Daikin Europe, the European sales and manufacturing headquarters of Daikin Industries which manufactures and supplies commercial and industrial air conditioning products.
Norbert Dentressangle provides 65,000 sq ft of storage space within its shared-user facility in Medway in Kent.
Containerised product is received from Daikin’s manufacturing facilities in Belgium, the Czech Republic and the Far East and is unloaded and palletised by Norbert Dentressangle.
The majority of orders are received and picked on day one for day two delivery.
Due to the large and heavy nature of products, the distribution operation requires specialist handling and Norbert Dentressangle provides a range of value-added services, including pre-delivery customer calls, two-man deliveries, the provision and operation of heavy lifting equipment and removal and disposal of packaging.
It is also responsible for managing the delivery of aftermarket parts to both engineers and customers, primarily via parcel carrier.
As part of the new contract the company has upgraded the warehouse management system, supporting the introduction of both inbound and outbound serial number capture and better integration with Daikin’s SAP system.
Norbert Dentressangle also assumes additional responsibility for the customs clearance of inbound product and the line haulage operation from the Port of Felixstowe to the Medway warehouse.
Going forward, the operation will involve the inspection of returns and some refurbishment activities.
Alison Jones, supply chain manager for Daikin UK, said: “Both the service and working relationships we have enjoyed with Norbert Dentressangle over the last four years have been first rate. On this basis, we extended both the duration and scope of the contract and look forward to working with Norbert Dentressangle to cement and build on our achievements to date.”