Best Buy takes on Axida home delivery software
Electronics retailer Best Buy, has selected home delivery software from Axida.
Axida’s HDi software will be integrated with the retailer’s current SAP system.
The software package has been tailored in association with Best Buy’s logistics partner Wincanton. It manages the full end-to-end home delivery process by providing delivery schedules to customers and Best Buy’s in-store team, the Blueshirts.
As well as delivery date and time selection, the software offers multi-channel order capture, comprehensive order management and day of delivery tracking.
The system also provides delivery debriefing in batch or online mode using wireless hand-held computers, workflow management for handling order exceptions and driving remedial action, contact management, and management reports.
Supply chain director at Best Buy UK, Stuart Lacey, said: “With three stores now open in the UK, we are in the process of moving our business to the next stage of its growth phase, with further stores and an online store opening in the Autumn. “
Best Buy sells audio visual equipment and computing technology.