Corporate customers of Royal Mail who have received poor service, could stand to receive compensation running to £40m.
In the landmark judgment, the High Court found in favour of the postal watchdog Postwatch, who brought the case against the economic regulator, Postcomm. This is the first time a Consumer Council has successfully challenged an industry regulator with a judicial review.
Millie Banerjee, chair of Postwatch, said: “We are of course, delighted the judgment is in our favour. This is an important outcome ensuring Royal Mail’s customers receive the £40m of withheld compensation they were due for service failures in 2003/4. Customers have been patient but hopefully can now see light at the end of what has been a long legal tunnel.”