ArrowXL, the two-man home delivery specialist, has moved all customer call operations in-house by creating a dedicated contact centre at its Wigan headquarters.
Heading the new operation is Kenny Shand who has been appointed head of customer contact. He has ten years’ experience in running large scale retail operations, latterly at Tesco where he managed its 1,000-strong contact centre in Dundee.
The move has created 60 new jobs with 20 more likely to follow before Christmas as demand peaks.
ArrowXL customer experience director Chris White said: ““We wanted our contact centre to be at the heart of our business. Being close to what we do means we can improve what we do faster, as we continue to expand. It means we can manage all bookings and individual contacts directly with our clients’ customers.”