CitySprint has chosen Qlik visual analytics to consolidate operational data from different areas into one source.
Previously, CitySprint was using thousands of reports in the form of spreadsheets for its different operations and customers. According to Qlik, this process could take weeks to create.
“As the leading same-day delivery company, our company culture is all about getting things done as quickly and efficiently as possible,” said Chris Yates, data and analytics manager, CitySprint. “We don’t have the luxury of waiting two or three weeks for reports, we need to be able to get back to our customers the same day.”
Martin Poole, head of operations, London at CitySprint said: “I think Qlik speeds up access to a range of information that previously would have taken much longer to get to. It has been particularly useful with identifying specific accounts which may be dealt with across multiple service centres to measure service performance.”