Delta Air Lines’ freight division, Delta Cargo, has implemented IBS Software’s full iCargo product suite as it seeks to modernise its cargo software.
Delta Cargo has migrated from a nearly 30-year-old legacy system and adopted the iCargo platform, modernising operations across their 252 worldwide cargo stations, and enhancing their service experience for over 6,500 users.
Delta Cargo was responsible for the movement of over 11 million varied shipments in 2024 and with the integration of iCargo, Delta Cargo aims to strengthen its service with optimised operations, improved customer experience, and increased collaboration.
iCargo’s modern, single cloud-based platform will allow global teams to benefit from accessing standardised processes, automation workflows and task management tools, enhancing productivity.
The system provides real-time seamless and dynamic integrations with partners and streamlined shipment data management.
By reducing errors, accelerating turnaround times, and integrating multiple systems for greater cost efficiencies, Delta Cargo will seek to deliver streamlined operations and an enhanced customer experience.
The iCargo implementation spans critical modules, including terminal operations, truck dock management, customs and security, and premium shipment handling.
Delta Cargo managing director of Cargo Operations, Vishal Bhatnagar, said: “Partnering with IBS Software is an important step toward making it easier for customers to do business with Delta Cargo.
“Implementing iCargo gives us the foundation to improve speed, reliability, and transparency in our operations, while equipping our teams with modern tools to better serve our customers.”
